Frequently asked questions

Can I use ReachNow Ride again?

Yes, download the ReachNow app and create your ReachNow account.  You will then receive an invite to download our ReachNow Ride Beta app.

Will I receive confirmation of my Ride back to BMW Seattle?

Yes, a text message will be sent to you 15 to 30 mins prior to your scheduled pick-up time.

How will I know when driver has arrived?

Your driver will be waiting outside at the pick-up time and location specified by you.

What if I need to get in touch with my driver?

The confirmation text includes your drivers’ phone number just in case you need to call him or her.

What if my driver is not at the scheduled pick-up location?

Give your driver a call, maybe they are just around the corner.

What if I don’t get a text 15mins before my scheduled pick-up time?

Get in touch with BMW Seattle to make sure that your pick-up is confirmed.

What if I want to change my pick-up address or time?

You can change it before your request has been confirmed. Just submit another pick-up request through the web-form and we will update your pick up info. Sorry, changing your pick-up address or time is not possible after you have received your pick-up confirmation text message.