Parking and ending your trip
How do I lock the car if I want to park for a short period of time?
Select ‘Park & Come Back’ on the in-car screen and lock the car with the ReachNow app or your Member Key on the windshield card reader. You will incur charges while the vehicle is parked.
Do I have to return the vehicle to the location where I picked it up?
No. ReachNow is a free-floating car sharing service. You can pick-up and drop-off cars in any legal parking space on the street, excluding meters.
How do I end a trip?
Once you’ve found a legal parking space, tap the Start/Stop Engine Button and lock the car to end your trip using your ReachNow app or tap your Member Key on the windshield card reader. When the light on the reader turns green, your trip is complete. On hills, even small ones, remember to turn your wheels to the curb.
Can I use ReachNow in the snow?
Winter driving requires special consideration. Our ReachNow fleet of xDrive (all-wheel drive) vehicles does great in most conditions, more on xDrive here. The BMW 3-Series vehicles feature xDrive. However, our cars do not have cold weather tires, nor do we provide tire chains. Do not take a ReachNow vehicle where chains are mandatory.
Where can I park?
Regular on-street parking spaces
You can park anywhere inside the Home Area as long as the spot is legal. You cannot park in spots designated for another use (For example: commercial vehicle load zones, truck load and unload, bus zones, food-vehicle zones, reserved electric car spaces or disabled parking zones, etc.).
Parking meters, both traditional and pay-and-display, throughout our home area are restricted from ending your trip. You may park at meters throughout Brooklyn (and even outside of the home area) while using park time in an active rental, but you are responsible for paying the meter cost.
You can park your ReachNow vehicle anywhere you find a legal street parking spot within the Home Area. On streets with 1, 2, or 4-day-a-week street sweeping, avoid parking within 12 hours of the scheduled cleaning to avoid tickets. Members are responsible for any fines or fees resulting from improperly parked vehicles.
While it’s okay to park temporarily in a private lot, you are responsible for any private parking charges and you cannot end a trip there. You must return to a sanctioned spot within the Home Area.
Where Can’t I Park?
Parking spaces specified for special use
You cannot park and end a trip in valet zones, bus zones, commercial vehicle load zones, customer service zones or reserved disabled parking. You cannot park in temporary no parking zones that occur within 24 hours of the time you park.
Private off-street parking
You cannot park and end a trip in private, off-street parking like a driveway, garage, office building, mall or apartment complex.
Parking spaces with short time limits
You cannot park in spaces with time limits of less that 3 hours.
No parking within 15 feet of either side of a fire hydrant.
You cannot park where you wouldn’t be able to park your own private vehicle. If it would result in a ticket or tow within 12 hours of parking there, you are responsible for the ticket or tow. If it would always result in a ticket or tow, you are responsible for the ticket or tow. There can include, but are not limited to, Temporary No Parking Areas, Bus Stops, Disabled Spaces (w/out a valid, displayed permit), Taxi Parking, Any Private Parking Lot or Driveway, etc.